Privacy Policy

1. Information We Collect

When you use our website or contact FixIt 825 for appliance repair services, we may collect:

• Contact information: name, phone number, email address
• Service information: appliance type, issue description, service address
• Usage data: pages visited, time on site, browser type (collected via Google Analytics)

2. How We Use Your Information

We use the information we collect to:

• Contact you regarding your appliance repair request
• Schedule service appointments
• Send confirmation and follow-up communications
• Improve our website and services
• Measure the effectiveness of our advertising

3. How We Share Your Information

When you submit a service request, your contact information (name, phone number, email, appliance details, and service address) is shared with a qualified appliance repair provider in your area to fulfill your request. This is the core purpose of our service — connecting homeowners with trusted local appliance repair technicians.

By submitting your information and checking the consent box, you consent to being contacted by our service partner regarding your request.

Key points about how we share data:

• Your information is shared only with one vetted provider for your area
• We do not sell your data to data brokers or marketing companies
• Our service partners are contractually required to use your information only to fulfill your service request

We may also share your information when required by law, regulation, or legal process.

4. Cookies and Tracking

Our website uses cookies and similar technologies:

• Essential cookies: Required for website functionality. Cannot be disabled.
• Google Analytics (GA4): Collects anonymized data about pages visited, session duration, and general location to help us understand website usage.
• Meta (Facebook/Instagram) Pixel: Measures advertising performance. May collect browsing data to show relevant ads on other platforms.
• Google Ads: Tracks conversions from our advertising campaigns.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

5. Phone Calls

Calls to our phone number may be recorded for quality assurance and training purposes. Call recordings are stored securely and retained for up to 12 months. The phone number displayed on our website uses a call routing service to connect you with available service providers in your area.

6. Data Retention

We retain your personal information for the following periods:

• Service request data (name, phone, email): 24 months
• Call recordings: 12 months
• Analytics data: per platform default retention periods

After retention periods, data is permanently deleted. You may request early deletion at any time by contacting us.

7. Your Rights Under PIPEDA

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA), you have the right to:

• Access the personal information we hold about you
• Correction — request corrections to inaccurate information
• Deletion — request deletion of your information
• Withdraw consent to data processing at any time
• File a complaint with the Office of the Privacy Commissioner of Canada (www.priv.gc.ca) or the Office of the Information and Privacy Commissioner of Alberta (www.oipc.ab.ca)

To exercise any of these rights, contact us at info@fixit825.com. We will respond to your request within 30 days.

8. CASL Compliance

In accordance with Canada's Anti-Spam Legislation (CASL), we only send commercial electronic messages with your express consent. Service-related communications (request confirmations, appointment updates) are sent as part of fulfilling your request. Marketing messages require separate opt-in consent and include an unsubscribe option.

9. Third-Party Services

We use trusted third-party services to operate our website:

• Cloudflare — hosting, CDN, and security
• Google Analytics (GA4) — website usage analysis
• Meta Platforms — advertising measurement
• Telnyx — call routing and tracking

These providers act under their own privacy policies and are not authorized to use your data for their own marketing purposes.

10. Security

We implement reasonable security measures to protect your personal information, including encrypted connections (HTTPS), secure data storage, and access controls. However, no method of transmission over the Internet is 100% secure.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated effective date.

13. Contact

For privacy inquiries or to exercise your rights:

• Email: info@fixit825.com
• Phone: (825) 203-5325

FixIt 825 is located in Edmonton, Alberta, Canada.